Services

Global Vision Technology's bilingual engineers and salespeople use their skills and knowledge to provide a variety of quality services. We can support your cross-cultural needs from start to finish.

Support Line Package (SLP)

Annual remote support package, for all those times you wished you had a magic fix-it button.

  • Unlimited phone, e-mail, and WebEX support.
  • Guaranteed response within 24 hours.
  • English and Japanese communication available, use whichever you prefer!

Onsite Maintenance

Hands-on support at your location performed by one of GVT's highly experienced engineers.

  • Nationwide coverage in the United States.
  • Covers a wide range of services, from emergency calls to software upgrades.
  • Can be included in yearly remote contracts or purchased à la carte.

Installation Service

Software installation and system configuration provided on-site to ensure your new hardware and software is ready to use.

  • Hardware placement and OS setup in either Japanese or English (or both!).
  • Software installation and configuration, available for all products we offer whether it's CATIA or MC Helix.
  • Network and printer/plotter connectivity.
  • Entering and/or retrieving data and data conversion.
  • Quick start-up operational tutorials.

Training

Unique bilingual training for CATIA V5 and ENOVIA. Available in both English and Japanese. Please see our Syllabus for an overview of course contents.

  • Available on-site or at our Michigan and Ohio locations.
  • Hardware for training provided by GVT.
  • Customized to meet your company's specific training needs.